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This Privacy Statement explains how Esprlia collects, uses, and discloses your personal information in connection with its operation of the Esprlia ecommerce platform.
Personal information is information that can be used to directly
or indirectly identify you. Personal information also includes anonymous
information that is linked to information that can be used to directly
or indirectly identify you. Personal information does not include
information that has been irreversibly anonymized or aggregated so that
it can no longer enable us, whether in combination with other
information or otherwise, to identify you.
We will only collect and use personal information which is
necessary to comply with our legal obligations and to assist us to
administer our business and provide you with the services you request.
We collect information from you when you register on our site,
place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may
be asked to enter the following information: your name, e-mail address,
mailing address and phone number. You may, however, also visit our site
anonymously.
We use the information you provide to us for the specific
purposes for which you provide the information, as stated at the time of
collection, and as otherwise permitted by law. The information we
collect from you may be used in the following ways:
● To personalize your experience (your information helps us to better respond to your individual needs)
● To improve our website and your shopping experience (we
continually strive to improve our website offerings based on the
information and feedback we receive from you)
● To improve customer service (your information helps us to more
effectively respond to your customer service requests and support needs)
● To process transactions including executing your payments and
delivering the purchased products or services requested. To administer a
contest, special promotion, survey, activity or other site feature
● To send periodic emails. The email address you provide for
order processing, may be used to send you important information and
updates pertaining to your order, in addition to receiving occasional
company news, updates, related product or service information, etc.
If you are located in the European Economic Area ("EEA"), our
processing of your personal information will be based on the following:
To the extent that we obtain your consent for the processing of your
personal information such processing will be justified pursuant to
Article 6(1) lit. (a) of the General Data Protection Regulation (EU)
2016/679 ("GDPR"). If the processing of your personal information is
necessary for the performance of a contract between you and us or for
taking pre-contractual steps upon your request, such processing will be
based on GDPR Article 6(1) lit. (b). Where the processing is necessary
for us to comply with a legal obligation, we will process your personal
information on basis of GDPR Article 6(1) lit. (c), and where the
processing is necessary for the purposes of our legitimate interests,
such processing will be made in accordance with GDPR Article 6(1) lit.
(f).
Please note that where you have given your consent to the
processing of your personal information you may withdraw your consent,
for example by sending an e-mail to vip@esprlia.com.
at any time which withdrawal will not affect the lawfulness of any processing previously made on basis of your consent.
We take reasonable steps to ensure that your personal information
is accurate, complete, and up to date. You have the right to access,
correct, or delete the personal information that we collect. You are
also entitled to restrict or object, at any time, to the further
processing of your personal information. You have the right to receive
your personal information in a structured and standard format and, where
technically feasible, the right to have your personal information
transmitted directly to a third party. You may lodge a complaint with
the competent data protection authority regarding the processing of your
personal information.
To protect the privacy and the security of your personal
information, we may request information from you to enable us to confirm
your identity and right to access such information, as well as to
search for and provide you with the personal information we maintain.
There are instances where applicable laws or regulatory requirements
allow or require us to refuse to provide or delete some or all of the
personal information that we maintain.
You may send us an e-mail to vip@esprlia.com to exercise your rights. We
will respond to your request in a reasonable time frame. We will take
all reasonable steps to ensure that your personal data is correct and up
to date.
You are responsible for your own username and password safety and
security on Esprlia. We recommend choosing a strong password and
changing it frequently. Please do not use the same login details (email
and password) across multiple websites.
That said, we do implement a variety of security measures
including offering the use of a secure server. All supplied
sensitive/credit information is transmitted via Secure Socket Layer
(SSL) technology and then encrypted into our Payment gateway providers
database only to be accessible by those authorized with special access
rights to such systems, and are required to keep the information
confidential. After a transaction, your private information (credit
cards, social security numbers, financials, etc.) will not be stored on
our servers.
Our servers and website are security scanned and fully verified
externally by McAfee Secure from Symantec on a daily basis to protect
you online.
Yes. Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if you
have allowed it via your settings). This enables the sites or service
providers systems to recognize your browser and capture and remember
certain information.
We use cookies to help us remember and process the items in your
shopping cart, understand and save your preferences for future visits
and compile aggregate data about site traffic and site interaction so
that we can offer better site experiences and tools for you in the
future.
We may contract with third-party service providers to assist us
in better understanding our site visitors. These service providers are
however not permitted to use the information collected on our behalf
except to help us directly conduct and improve our business. We use, for
example, Google Analytics, a web analytics service provided by Google,
Inc. ("Google") to help us better understand how users engage with our
website. Google Analytics uses cookies in order to collect information
on the usage of our website. This information is used to compile reports
and create services to help us improve our website and the services
associated with it. The reports disclose website trends without
identifying individual visitors. The information generated by the Google
cookie about your use of our website (including your IP address) may be
transmitted to and stored by Google on servers in the United States.
Google may also transfer this information to third parties where
required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP
address with any other data held by Google.
On some pages of our website, third parties that provide
applications through our website may set their own cookies in order to
provide services, track the success of their applications or customize
applications for you. For example, when you share content using a social
media sharing button such as Facebook or Twitter, the social network
that has created the button will record that you have done this. Because
of how cookies work, we cannot access these cookies nor can the third
parties access the data in cookies used by us.
If you prefer, you can choose to have your computer warn you each
time a cookie is being sent, or you can choose to turn off all cookies
via your browser settings. Like most websites, if you turn your cookies
off, some of our services may not function properly. However, you can
still place orders by contacting Customer Service at vip@esprlia.com.
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: vip@esprlia.com.